One of the most common types of information systems utilized in business organizations is electronic and mobile commerce. E-commerce involves business transactions performed electronically between companies, companies and consumers, consumers and other consumers, business and the public sector, and consumers and the public sector. E-commerce is important because it holds opportunities for businesses, small or large, to market and sell at a low cost worldwide, therefore, enabling them to enter the global market. It also helps enhance a company's stock prices and market value. Today many e-commerce firms have come together to share each others strengths and special techniques.
Mobile commerce is the use of mobile, wireless devices to conduct orders and administer business anywhere at anytime. The use of wireless communications allows managers and corporations to do all of these business activities with the touch of a button on handheld computers, portable phones, laptops, etc. M-commerce has become extremely popular in today's world with all of the advances in smartphones and other devices, especially Apple's iPhone and iPad. Basically everything one can do on a computer, such as online shopping and banking, one can now do on his or her mobile device.
In addition to E-commerce, business information systems also use telecommunications and the Internet to perform many similar tasks, such as electronic procurement. The given example of Electronic procurement is utilizing information systems and the Internet to obtain parts and supplies.
Electronic business takes one step further from e-commerce and e-procurement as it flexibly uses information systems and the Internet to conduct all business related activities and responsibilities, such as accounting, finance, marketing, manufacturing, and human resource activities. This also involves engaging customers, suppliers, strategic partners, and stakeholders.
For these systems, the process of purchasing something, such as concert tickets from Ticketmaster, is greatly simplified as many of these businesses have free Apps for their consumers. The input is the suppliers/e-procurement, who gather and capture raw data. For example, once someone places an order on Ticketmaster, the suppliers receive the request and prepare the ticket order, gathering all of the required supplies. The processing is conducted by the organization and it's partners, converting/transforming data into useful outputs. An example of this could be processing the ticket order and figuring out all costs-ticket price, tax, etc. The output by customers/e-commerce produces useful information, most commonly in the form of documents and reports. In the case of purchasing concert tickets from Ticketmaster, customers could review the service they received and provide whether it was well conducted or not. The management is then responsible for feedback, output used to make changes to input or process activities, and also for forecasting, predicting future events to avoid problems and improve the business. So, if the consumers were unhappy with their service, the management is responsible for changing things to provide better service to consumers.
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